Luxury Front Desk Manager

2 weeks ago


Banff, Alberta, Canada Accor Full time
Role Overview

We are seeking a skilled Luxury Front Desk Manager to join our team at Fairmont Banff Springs.

Salary Information

The salary for this role is estimated at $67 per hour, with opportunities for hourly rate increases after six months and yearly to three years of service.

Job Responsibilities

The successful candidate will play a crucial role in ensuring exceptional guest experiences by:

  • Providing excellence in guest service and acting as a liaison between the hotel and guests.
  • Offering exceptional concierge information on local attractions, restaurants, and events.
  • Working various shifts, including weekends, mornings, and evenings.
  • Maintaining high food and beverage standards.
  • Ensuring a safe environment for guests and colleagues.
Requirements

To be considered for this role, candidates must have:

  • A minimum of 1 year of previous front desk supervisory experience in a large hotel.
  • Excellent knowledge of Micros-Opera PROPERTY Manager, Word, and Excel.
  • Previous experience in Royal Service and/or dealing with guest recovery.
  • A Graduate degree in Hotel Management or Hospitality, or equivalent experience.
  • Highly organized, innovative, and results-oriented individuals with excellent problem-solving skills.
  • Candidates must be legally eligible to work in Canada and possess ProServe certification.
Benefits

This role offers a range of benefits, including:

  • Subsidized staff accommodation on-site for full-time employees.
  • One complimentary meal per shift in the staff cafeteria, with additional meals available for purchase.
  • A comprehensive benefits package, including medical, vision, and dental coverage, as well as extended benefits like mental health support and fertility drugs.
  • A defined contribution pension plan with employer matching up to 5% of annual earnings.
  • Access to an employee travel program with discounts on room rates and food and beverage at Fairmont and Accor properties worldwide.

At Fairmont Banff Springs, we value diversity and inclusion. If you require accommodations during the recruitment process, please let us know.



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