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Front Office Manager
2 months ago
As a key member of our Front Office team, the Guest Services Manager plays a vital role in ensuring seamless guest experiences and maximizing departmental performance. Reporting to the Front Office Manager, this dynamic individual will oversee daily operations, supervise staff, and drive results-oriented initiatives to exceed guest satisfaction and financial goals.
Key Responsibilities- Manage day-to-day front office operations, ensuring exceptional guest service and adherence to Marriott International's high standards.
- Supervise and develop a team of front desk staff, providing coaching, feedback, and guidance to enhance performance and job satisfaction.
- Collaborate with other departments to ensure seamless communication and execution of hotel-wide initiatives.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement data-driven solutions.
- Develop and implement strategies to increase guest satisfaction, loyalty, and retention.
- High school diploma or equivalent required; 2 years of experience in guest services, front desk, or a related field preferred.
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Proficiency in Microsoft Office and hotel management systems.
- Ability to work in a fast-paced environment, with a focus on delivering exceptional guest experiences.
Marriott International is committed to providing a positive and inclusive work environment, with opportunities for growth and development. As a Guest Services Manager, you will enjoy a competitive salary, comprehensive benefits package, and the chance to work with a dynamic team of professionals who share your passion for delivering exceptional guest experiences.
