Front Desk Manager

4 weeks ago


Montreal, Quebec, Canada Marriott Full time
Job Summary

As a Front Desk Manager at Marriott International, you will play a key role in ensuring exceptional customer service and maximizing financial performance in the Front Office department. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.

Key Responsibilities
  • Manage day-to-day operations, ensuring quality, standards, and meeting customer expectations.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Handle complaints, settle disputes, and resolve grievances and conflicts.
  • Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
  • Ensure regular on-going communication with employees to create awareness of business objectives and communicate expectations.
Requirements
  • High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
What We Offer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.


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