Front Office Manager

2 weeks ago


Montreal, Quebec, Canada Marriott International Full time

Job Summary

The Front Office Manager is responsible for overseeing the daily operations of the front desk, including managing staff, handling guest complaints, and ensuring exceptional customer service. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Manage front desk staff and ensure excellent customer service
  • Handle guest complaints and resolve issues in a timely and professional manner
  • Supervise daily front desk operations and ensure compliance with company policies and procedures
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements

  • 2 years of experience in a front office or customer service role
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • High school diploma or equivalent required

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

About Marriott International

Marriott International is a global hospitality company with over 7,000 properties in more than 131 countries. We are committed to providing exceptional customer service and creating memorable experiences for our guests.


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