Commercial Insurance Specialist

2 days ago


Markham, Ontario, Canada Aviva plc Full time
Senior Casualty Claims Specialist - Major Case Unit

Located in Toronto, Markham, Canada, or Oakville ON, this role offers a compelling rewards package and a chance to work with Aviva, a leading insurance company.

About the Role:

  1. We are seeking an experienced Senior Casualty Claims Specialist to join our Major Case Unit. The ideal candidate will have 7+ years of progressive casualty claims experience and a proven track record of handling large and complex claims.
  2. The successful candidate will be responsible for directing and handling a portfolio of predominantly commercial large loss and complex claims nationally, providing exceptional customer service and representing Aviva at mediations, arbitrations, trials, and other litigation processes.
  3. This is a leadership role that requires strong coaching and mentoring skills, as you will be guiding team members to success through sharing and development of technical and strategic skills and knowledge.
  4. You will mitigate risk by collaborating with team members to identify and effectively manage loss costs & expenses while improving system conditions, affecting customer service, team environment, and financial performance.
  5. Your primary goal will be to continuously improve by challenging yourself, team members, and the casualty operation to improve performance, reduce inefficiency, and ensure that claims policies and procedures are consistently applied to the highest standard.
  6. As a role model of Aviva's values of care, commitment, community, and confidence, you will ensure key risks are identified, measured, monitored, and effectively managed.
  7. You will effectively collaborate and communicate with internal and external stakeholders to identify trends and forecast large loss development, acting as a technical resource for senior management, underwriting, finance, and actuary.

What We Offer:

  1. A compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.



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