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Customer Service Representative

2 months ago


Prince George, British Columbia, Canada fortisBC Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various channels, including online chat, phone, and email.

Key Responsibilities:

  • Develop and maintain a deep understanding of our customers' needs and preferences.
  • Provide timely and effective resolutions to customer inquiries and concerns.
  • Work collaboratively with internal teams to ensure seamless customer experiences.
  • Continuously improve customer service processes and procedures to drive excellence.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.

Requirements:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.

What It Means to Work at FortisBC:

At FortisBC, we are committed to delivering exceptional customer experiences and building strong relationships with our customers. We believe in fostering a culture of inclusivity, respect, and open communication. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.