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Customer Service Representative

2 months ago

Williams Lake, British Columbia, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities
  • Identify customer needs and provide personalized solutions
  • Support customers with banking services, including transactions and account management
  • Collaborate with colleagues to deliver a seamless customer experience
  • Stay up-to-date on personal, commercial, and partner offers to provide expert advice
  • Contribute to meeting branch business results and customer experience goals
  • Perform routine tasks, such as inventory management and cash transactions
  • Act as a key member of a collaborative and versatile branch team
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable
  • High-level knowledge of personal, commercial, and partner offers
  • Confident and experienced in using social media, tablets, and online tools
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
What We Offer

BMO offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. We are committed to creating a diverse and inclusive workplace where our employees can thrive.

At BMO, we are driven by a shared purpose: Boldly Grow the Good in business and life. We strive to create lasting, positive change for our customers, our communities, and our people.