Customer Service Representative

4 weeks ago

Williams Lake, British Columbia, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities
  • Identify customer needs and provide personalized solutions
  • Support customers with banking services, including transactions and account management
  • Collaborate with colleagues to achieve business objectives and deliver a seamless customer experience
  • Stay up-to-date with personal banking products, practices, and trends to provide expert advice
  • Contribute to the ongoing improvement of the branch customer experience
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable
  • High-level knowledge of personal, commercial, and partner offers
  • Confident and experienced in the use of digital tools and applications
  • Strong interpersonal skills and ability to build rapport with customers
  • Basic knowledge of specialized sales and business banking solutions
What We Offer

BMO offers a competitive salary range of $33,850.00 - $43,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans. We are committed to an inclusive, equitable, and accessible workplace and offer accommodations for candidates with disabilities.

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We strive to help our customers and employees reach their full potential and make a positive impact in our communities.

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