Customer Service Representative
4 weeks ago
About the Role:
We are seeking a skilled Customer Service Representative to join our team at BC LTD (Awesome Cuts). As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and ensuring their satisfaction with our services.
Key Responsibilities:
- Initiate and maintain contact with clients to understand their needs and preferences.
- Address customer complaints or concerns in a professional and courteous manner.
- Provide information to customers about our services and products.
- Arrange for refunds and credits as needed.
- Explain the type and cost of services offered to customers.
- Issue receipts and other forms as required.
- Perform general office duties to support the team.
- Receive payments from customers.
- Sell merchandise to customers.
- Consult with clients after sale to provide ongoing support.
Requirements:
- Punctuality and reliability.
- Excellent oral and written communication skills.
- Efficient interpersonal skills.
- Flexibility and ability to multitask.
- Organized and able to work in a team environment.
- Initiative and ability to make sound judgments.
- Ability to learn quickly and adapt to new situations.
Work Environment:
This is a permanent position with a 40-hour workweek. The language of work is English.
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