Customer Service Representative

3 weeks ago

Williams Lake, British Columbia, Canada BC LTD (Awesome cuts) Full time

At BC LTD (Awesome Cuts), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Initiate and maintain contact with clients to understand their needs and concerns.
  • Address customer complaints and concerns in a timely and professional manner.
  • Provide accurate and timely information to clients regarding our services and products.
  • Arrange for refunds and credits as necessary.
  • Explain the type and cost of services offered to clients.
  • Issue receipts and other forms as required.
  • Perform general office duties as needed.
  • Receive payments from clients.
  • Sell merchandise to clients.
  • Consult with clients after sale to provide ongoing support.
Requirements:
  • Punctuality and reliability are essential for this role.
  • Excellent oral and written communication skills are required.
  • Ability to multitask and work in a fast-paced environment.
  • Flexibility and adaptability are necessary to meet the changing needs of our clients.
  • Organized and efficient interpersonal skills are required.
  • Ability to work as part of a team and provide excellent customer service.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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