Hotel Front Desk Associate

3 weeks ago

Sidney, Canada B.C. LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at B.C. LTD. in the hotel industry. As a Front Desk Clerk, you will be responsible for providing exceptional customer service, handling guest arrivals and departures, and maintaining accurate records.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Provide information on hotel facilities and services
  • Investigate complaints and claims
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements
  • Bachelor's degree
  • 1 year to less than 2 years of experience
  • Or equivalent experience
  • Excellent oral communication skills
  • Excellent written communication skills
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness
Work Environment

This is a permanent position with a 40-hour workweek. The work environment is fast-paced, and overtime may be required. The ideal candidate will be able to work under pressure and maintain attention to detail.

What We Offer
  • Dental plan
  • Disability benefits
  • Health care plan
  • Life insurance
  • Vision care benefits
  • Transportation provided by employer

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