Hotel Front Desk Associate

4 weeks ago

Sidney, Canada B.C. LTD. Full time
Job Title: Hotel Front Desk Clerk

B.C. LTD. is seeking a highly skilled and detail-oriented Hotel Front Desk Clerk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities:
  • Register arriving guests and assign rooms, ensuring accurate and efficient check-in processes.
  • Process group arrivals and departures, handling multiple tasks simultaneously with ease.
  • Provide information on hotel facilities and services, including amenities and local attractions.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Balance cash and complete balance sheets, cash reports, and related forms, maintaining accurate financial records.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Follow emergency and safety procedures, prioritizing guest safety and well-being.
  • Clerical duties, including faxing, filing, and photocopying, supporting the front desk team's administrative tasks.
  • Answer telephone and relay telephone calls and messages, providing excellent communication skills.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 1-2 years of experience in a customer-facing role, preferably in the hotel industry.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Attention to detail, with a focus on accuracy and efficiency.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

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