Residential Warranty Coordinator

2 weeks ago


Markham, Ontario, Canada Michael Page Full time

About Our Company

Michael Page is a leading global recruitment agency specializing in professional and executive job placement. We are dedicated to finding the best talent for top companies across various industries.

We are currently working with an established developer/builder in Ontario and Western Canada who is looking to secure an experienced Customer Service Professional with expertise managing the PDI/aftercare and Tarion process in low-rise residential construction.

This is a permanent role that will split its time between Markham, ON head office, and projects in the Muskoka's and South Western ON.

The Ideal Candidate

  • Must have a Post-secondary Diploma or Degree
  • Minimum 3 years equivalent work experience with a Developer in the Customer Service field
  • Knowledge of the building industry and company operations
  • Expertise in Tarion Construction Performance Guidelines, including all updates
  • Sound knowledge of Tarion deadlines for warranties
  • Great knowledge of the Ontario New Home Warranties Plan Act

Responsibilities

The ideal candidate will be responsible for:

  • Collaborating and assisting the Construction Manager with all aspects of warranty administration
  • Controlling customer experience via scheduling service appointments
  • Responding to calls and e-mails during regular business hours and ensuring follow-up and resolution for customers, trade associates, and the warranty team
  • Scheduling and coordinating the various appointments with the Homeowner, Tarion inspector, Service Technician, and Trades
  • Ensuring good relations and communication between all stakeholders
  • Conducting the Pre-Delivery Inspection (PDI) process with site construction team
  • Ensuring warranty forms are completed within the deadlines
  • Monitoring warranty forms through the Tarion Builder Link portal daily
  • Preparing service documents for the department and service use
  • Explaining warranty policies and procedures
  • Inputs and tracks warranty activities in the software system to enable accurate review of data
  • Creates and maintains tracking lists to manage warranty staff and trade performance as well as overall warranty performance
  • Prepares forms required for PDIs such as Certificate of Completion and Possession
  • Visiting sites and proactive follow-up with Homeowners and Trades
  • Reporting to Construction Manager on identifying potential issues and resolving problems

What We Offer

A competitive compensation package including:

  • Health and Dental Benefits
  • Competitive vacation allotment
  • Site Travel Remuneration

Salary: $60,000 - $80,000 per annum, depending on experience.

This role is based in Markham, ON, with site travel to the Muskoka's and the Hamilton-Niagara corridor.



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