Customer Support Specialist

3 weeks ago

Brampton, Ontario, Canada Survalent Full time

About the Role:

We are seeking a highly skilled Customer Support Specialist to join our team at Survalent Technology Corporation.

As a key member of our Customer Support team, you will provide top-notch support to our customers who are experiencing difficulties with our ADMS solution platform. This is a full-time permanent position that offers a very competitive compensation package including excellent benefits and a profit-sharing plan.

Key Responsibilities:

  • Manage support cases from start to finish by providing expert advice and assistance via email or phone
  • Advise and assist customers to solve problems related to Survalent software or escalate to the appropriate personnel
  • Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks
  • Troubleshoot communication issues between SCADA and end devices
  • Create Knowledge Articles from Support issues observed
  • Provide support services to internal employees with technical problems
  • Be on call for after-hours support in rotation with other Support team members

What We're Looking For:

  • Bachelor's degree in Electrical Engineering, Computer Engineering, Mechatronics, Electronics and Communications, or a similar discipline
  • Effective English communication skills, both written and verbal
  • Customer focus with ability to work under pressure
  • Good understanding of TCP/IP network communication
  • Microsoft Windows Proficiency (both Server and PC level)
  • Knowledge of Microsoft SQL Server and IIS
  • Technical Support/Customer service experience is considered an asset
  • Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset
  • Strong multi-tasking ability
  • Problem solving skills- ability to think out of the box
  • Self-motivated and empathetic listening skills

Compensation Package: Estimated annual salary range $70,000-$90,000 based on location and experience. Benefits include comprehensive health insurance, retirement plan, paid time off, and professional development opportunities.

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for utilities worldwide. Our mission-critical solutions enable visualization, optimization, and improved operations for utilities. With over six decades of experience, we have helped more than 700 utilities use operational data to increase reliability, efficiency, and customer service.

Equal Opportunity Employer: Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

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