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Technical Support Specialist

2 months ago


Brampton, Ontario, Canada Doorstep Canada Ltd Full time

**Job Title:** Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at Doorstep Canada Ltd. as a full-time Permanent position.

**Estimated Salary:** $45,000 - $60,000 per year

**Job Description:

Company Overview

Welcome to Doorstep Canada Ltd., where we deliver exceptional customer service and innovative solutions. As a Technical Support Specialist, you will play a vital role in providing top-notch support to our clients and ensuring their technical needs are met.

Job Responsibilities
  • Provide timely and effective technical support to customers via phone, email, or in-person
  • Respond to user inquiries and troubleshoot issues with computer systems, software, and hardware
  • Collaborate with the development team to resolve complex technical issues and implement new features
  • Analyze user feedback to identify areas for improvement and suggest process enhancements
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 1-2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and troubleshooting skills
Benefits
  • Competitive salary range: $45,000 - $60,000 per year
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous paid time off and holidays
  • Opportunities for professional growth and development
Others

Doorstep Canada Ltd. is an equal opportunities employer and welcomes applications from diverse candidates. We offer a dynamic and inclusive work environment that promotes collaboration and innovation.