Store Operations Leader
2 months ago
About Canna Cabana
Canna Cabana is a leading cannabis retailer seeking a highly skilled and experienced Shift Leader to join our team. As a Shift Leader, you will play a critical role in ensuring the smooth operation of our stores and providing exceptional customer service.
Key Responsibilities:
- Assist store management in supervising and facilitating daily store operations
- Oversee store responsibilities in the absence of the Store Manager or Assistant Store Manager
- Provide direction, guidance, and instruction to store associates as required
- Ensure store conditions are consistently upheld to established standards
- Assist in ensuring staffing levels meet business needs
- Be a sales and customer service leader/role model in the absence of the Store Manager or Assistant Store Manager
- Greet and assist customers in a way that models exemplary conduct to other staff
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Ensure all health, safety, and security regulations are adhered to and required standards are met
- Achieve sales targets and store-level KPIs
- Ensure employees on shift are actively pursuing sales goals
- Oversee and assist in inventory management and be accountable for inventory processes on shift
Requirements:
- Must have valid CannSell to work in a retail cannabis store
- Must have or be able to successfully complete a Police Background Check
- Demonstrated sales and service orientation required
- Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- A professional, responsive, and positive work attitude is essential
- Ability to work any shift based on business needs, Monday to Sunday
- Ability to work nights, holidays, and weekends and different locations
Job Type: Full-time, Permanent
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