Store Operations Leader

4 weeks ago

Toronto, Ontario, Canada AllSaints Full time

About AllSaints

We are a fashion brand that embodies the spirit of creativity and self-expression. Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to give their best while contributing to the success of our brand.

At AllSaints, we safeguard against any form of discrimination and commit to providing equal opportunities to everyone in our employment and recruitment processes.

The Role

We are seeking a highly motivated Store Operations Leader to join our team. As a key member of our store operations team, you will be responsible for ensuring that all store operations run smoothly and efficiently.

You will oversee and provide leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.

Commercially driven, you will work with pace to ensure that our product is showcased well at all times, ensuring guidelines are followed, and that the best-selling products are prominently displayed to our customers so they get the best brand experience.

Responsibilities:

  • Oversee and provide leadership and support to stylist team members
  • Manage day-to-day store operations, including floor plans and rotas
  • Work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
  • Ensure that all store operations run smoothly and efficiently
  • Commercially drive sales and meet targets

Requirements

To be successful in this role, you will need:

  • A natural affinity for learning new systems and processes in a digital environment
  • Honest, trustworthy, and dependable - you live by our brand values
  • A protector of the brand, caring for our customers, profit, and product, as well as your teams' and customers' health and safety
  • A confident and hardworking leader, with excellent communication and interpersonal skills

Benefits

AllSaints offers a comprehensive benefits package, including:

  • Health & Wellbeing Benefits Plan, including medical, dental, vision, and flexible spending accounts
  • Paid Time Off & Sick Leave
  • Enhanced Paid Parental Benefits
  • Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
  • Basic Life and Disability
  • Short/Long-Term Disability
  • Employee Assistance Programs
  • Personal Clothing Discount

Salary Range

This is a salaried position with an estimated annual salary range of $43,200-$49,760 based on 30 hours per week and a location in Toronto, Canada.

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