Customer Experience Associate

2 months ago

Vancouver, British Columbia, Canada HGS Full time
Job Description

Your Impact:

We're seeking a skilled Customer Care Representative to join our team at HGS. As a key member of our customer experience team, you'll have the opportunity to make a positive impact on people's lives by providing exceptional service and support.

As a Customer Care Representative, you'll be responsible for:

  • Communicating with customers through inbound calls and resolving their queries in a timely and professional manner
  • Identifying customer needs and providing personalized solutions to meet their expectations
  • Using multiple computer systems to research products and services, and providing recommendations to customers
  • Documenting customer interactions and outcomes in our systems
  • Creating a "WOW" factor in every interaction through exceptional communication skills and a customer-centric approach

Why Choose HGS?

HGS is a global leader in customer experience management, with a people-first philosophy and a commitment to excellence. As a member of our team, you'll have access to:

  • A competitive hourly rate and overtime opportunities
  • Best-in-class medical, dental, and vision benefits
  • Employee assistance programs
  • Flexible schedule options
  • Career advancement opportunities in a fast-growing organization

Requirements:

  • You're at least 18 years old
  • You can work between 7 AM and 12 AM EST, with flexibility to adapt to business needs
  • You have at least 6 months of customer service experience and a strong understanding of coaching and feedback
  • You're comfortable working from home with a suitable space and a hard-wired internet connection
  • You have excellent English communication skills, both oral and written

What We're Looking For:

We're seeking a candidate who is compassionate, energetic, and bold, with a passion for delivering exceptional customer experiences. If you're a problem-solver with a consultative approach, and you're looking for a challenging and rewarding role, we'd love to hear from you.

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