Customer Experience Associate

1 month ago


Vancouver, British Columbia, Canada Scotiabank Full time

At Scotiabank, we're looking for a Customer Experience Associate to join our team. As a key member of our Canadian Banking Branch network, you'll play a vital role in providing exceptional service to our customers.

Your primary focus will be on building strong relationships with our clients, understanding their needs, and delivering tailored solutions to meet their financial goals. You'll be the face of our branches, and your exceptional communication skills will be essential in connecting with customers and providing a personalized experience.

Some of your key responsibilities will include:

  • Processing day-to-day transactions with accuracy and efficiency
  • Nurturing long-standing relationships with our customers
  • Identifying and fulfilling simple sales opportunities to contribute to the branch's targets
  • Sharing your knowledge of our mobile banking applications and assisting customers in managing their banking needs

In this role, you'll have the opportunity to work in a dynamic and supportive environment, where you'll be encouraged to grow and develop your skills. If you're a people-person with a passion for delivering exceptional customer service, we'd love to hear from you.

What we're looking for:

  • Proven customer service skills through work or community involvement
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong technical skills and the ability to promote digital and self-service banking options to our customers

What we offer:

  • A competitive compensation and benefits package
  • Opportunities for professional development and growth within the organization
  • A collaborative and inclusive work environment


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