Senior Bilingual Customer Service Representative

6 days ago


Montreal, Quebec, Canada Randstad Canada Full time
Job Summary

Our company is seeking a highly skilled and bilingual customer service professional to join our team as a Bilingual Senior Customer Service Coordinator. In this role, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Respond to customer inquiries in a prompt, accurate, and professional manner
  • Develop and maintain strong relationships with clients while ensuring confidentiality
  • Collaborate with internal and external teams to ensure seamless customer service
  • Process customer requests through the CRM tool
  • Manage and update the inventory system
  • Complete service orders and process invoices
Requirements
  • Minimum of 3 years' experience in customer service
  • Bilingualism in French and English is mandatory
  • Detail-oriented and able to prioritize tasks
  • Excellent problem-solving skills and ability to adapt to change
  • Self-motivated and accountable
  • Advanced skills in Microsoft Office

We are committed to creating an inclusive and accessible workplace for all our candidates and employees. If you require any accommodation during the interview process, please let us know in advance.



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