Bilingual Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and passionate Bilingual Contact Centre Representative to join our team. As a key member of our Contact Centre Team, you will be responsible for delivering exceptional customer service to our clients, resolving customer inquiries, and providing personalized support.
Key Responsibilities
- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Utilize strong communication and interpersonal skills to build rapport with customers, understand their needs, and provide tailored solutions.
- Work collaboratively with colleagues to achieve team goals and objectives, ensuring seamless communication and coordination.
- Stay up-to-date with product and service knowledge, as well as industry trends and developments, to provide informed and accurate information to customers.
- Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continuous improvement and growth.
Requirements
- Bilingual proficiency in French and English, with excellent written and verbal communication skills.
- High school diploma or equivalent, with a strong focus on customer service and communication.
- Exceptional listening and problem-solving skills, with the ability to work in a fast-paced environment.
- Ability to multitask and prioritize tasks effectively, with a strong attention to detail and accuracy.
- Flexibility and adaptability, with a positive attitude and strong work ethic.
About Us
The Toronto-Dominion Bank (Canada) is a leading financial institution committed to delivering exceptional customer experiences. We offer a dynamic and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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