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Hotel Receptionist
2 months ago
We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Clerk at Maple Creek Motor Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
- Room Management: Take, cancel, and change room reservations as needed.
- Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Communication: Answer telephone calls and relay messages to guests and staff.
- Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
- Education: Secondary (high) school graduation certificate.
- Experience: Experience is an asset, but not required.
- Language: English is the primary language spoken in this role.
- Work Hours: 30 to 40 hours per week.
