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Hotel Receptionist

1 month ago

Maple Creek, Saskatchewan, Canada Maple Creek Motor Inn Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Clerk at Maple Creek Motor Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Room Management: Take, cancel, and change room reservations as needed.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset, but not required.
  • Language: English is the primary language spoken in this role.
  • Work Hours: 30 to 40 hours per week.