Luxury Sales Associate

2 weeks ago

Vancouver, British Columbia, Canada Hudson Full time

About This Role

Hudson is a leading travel retailer with a rich history of meeting the needs and wants of travelers in over 1,000 duty-free, duty-paid, and food & beverage stores. We are seeking a highly skilled Luxury Sales Associate to join our team at the YVR Vancouver International Airport.

Key Responsibilities

  • Elevate customer interactions using the 6 steps of selling and service standards specific to the luxury category/brand.
  • Exceed sales targets by consistently leveraging all available selling tools.
  • Uphold elevated Visual Merchandising standards, both in the front and back areas.
  • Demonstrate ongoing enthusiasm for luxury retail or possess prior experience in this field.
  • Exhibit a genuine passion for the brand or industry and remain actively informed about evolving market trends.
  • Dedication to continuous self-improvement through self-directed learning.
  • Strong attention to detail and a commitment to maintaining brand image.
  • Professionally interact with all levels of management and business partners.
  • Build customer loyalty through easy access communication and service.
  • Adhere to company policies and procedures, utilizing visual guidelines to sustain visual standards.
  • Know individual and store sales targets for every working shift.
  • Engage customers on the selling floor with a focus on customer service.
  • Maintain high energy and professional manner at all times.
  • Solve customer problems and exceed expectations in store.
  • Service multiple customers using outstanding Customer Service standards.
  • Responsible for name capture and customer relationship and after sales service.
  • Keep inventory organization and integrity in transactions while displaying all current merchandise at all times.
  • Effectively operate a cash register.
  • Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store.
  • Be knowledgeable and familiar with the surrounding businesses/offerings within the facility.
  • Communicate pricing, out of date and inventory issues with management.
  • Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays.
  • Assist with book inventory process (i.e., ordering, receiving, returns).

Requirements

  • Comply with company dress code.
  • Show passion and pride for The Brand in every area of responsibility.
  • Ability to lift at least 40lbs.
  • Minimum 2 years retail experience (high fashion and electronics accessory experience preferred).

About Hudson

Hudson is a leading travel retailer with a rich history of meeting the needs and wants of travelers in over 1,000 duty-free, duty-paid, and food & beverage stores. We are committed to our community and prioritize Environmental, Social, and Governance (ESG) initiatives.

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