Luxury Sales Associate
1 week ago
About Us
Hudson is a leading travel retailer with a rich history of meeting the needs and wants of travelers in over 1,000 duty-free, duty-paid, and food & beverage stores across North America.
What We Offer
- Competitive hourly rate of $18-$19.00
- 20% Hudson Employee Discount
- 50% Hudson Food and Beverage Discount
- Paid Time Off
- Personal and Parental Leave Programs
- Medical, Dental & Vision Insurance
- Employee Recognition Programs
- Advancement and Growth Opportunities
- On-going Training & Development
- Referral Bonus up to $500
About the Role
We are seeking a Luxury Sales Associate to join our team at the YVR Vancouver International Airport. As a Luxury Sales Associate, you will be responsible for delivering exceptional customer service and sales experience to our customers.
Key Responsibilities
- Elevate customer interaction using the 6 steps of selling and service standards specific to the luxury category/brand
- Exceed sales targets by consistently leveraging all available selling tools
- Uphold elevated Visual Merchandising standards, both in the front and back areas
- Demonstrate ongoing enthusiasm for luxury retail or possess prior experience in this field
- Exhibit a genuine passion for the brand or industry and remain actively informed about evolving market trends
- Dedication to continuous self-improvement through self-directed learning
- Strong attention to detail and a commitment to maintaining brand image
- Professionally interact with all levels of management and business partners
- Build customer loyalty through easy access communication and service
- Adhere to company policies and procedures, utilizing visual guidelines to sustain visual standards
- Know individual and store sales targets for every working shift
- Engage customers on the selling floor with a focus on customer service
- Maintain high energy and professional manner at all times
- Solves customer problems and exceeds expectations in store
- Services multiple customers using outstanding Customer Service standards
- Responsible for name capture and customer relationship and after sales service
- Keep inventory organization and integrity in transactions while displaying all current merchandise at all times
- Effectively operate a cash register
- Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
- Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
- Communicate pricing, out of date and inventory issues with management
- Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays
- Assist with book inventory process (i.e., ordering, receiving, returns)
Requirements
- Comply with company dress code
- Show passion and pride for The Brand in every area of responsibility
- Ability to lift at least 40lbs
- Minimum 2 years retail experience (high fashion and electronics accessory experience preferred)
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