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Luxury Sales Associate

2 months ago

Vancouver, British Columbia, Canada Hudson Full time

About Us

Hudson is a leading travel retailer with a rich history of meeting the needs and wants of travelers in over 1,000 duty-free, duty-paid, and food & beverage stores across North America.

What We Offer

As a Luxury Sales Associate with Hudson, you can expect a competitive rate of pay, a 20% employee discount, and 50% food and beverage discount. You will also enjoy paid time off, personal and parental leave programs, medical, dental & vision insurance, employee recognition programs, advancement and growth opportunities, on-going training & development, and a referral bonus up to $500.

About the Role

This Luxury Sales Associate (Duty-Free) position is ideal for individuals who enjoy operating high-end stores such as Hermes, Bvlgari, Cartier, Omega, Ferragamo, Burberry, Moncler, and more. As a Luxury Associate, you will be responsible for delivering exceptional customer service, contributing to achieving store goals, and maintaining adequate stock levels of all products carried in the stores.

Key Responsibilities

  • Elevate customer interaction using the 6 steps of selling and service standards specific to the luxury category/brand.
  • Exceed sales targets by consistently leveraging all available selling tools.
  • Uphold elevated Visual Merchandising standards, both in the front and back areas.
  • Demonstrate ongoing enthusiasm for luxury retail or possess prior experience in this field.
  • Exhibit a genuine passion for the brand or industry and remain actively informed about evolving market trends.
  • Dedication to continuous self-improvement through self-directed learning.
  • Strong attention to detail and a commitment to maintaining brand image.
  • Professionally interact with all levels of management and business partners.
  • Build customer loyalty through easy access communication and service.
  • Adhere to company policies and procedures, utilizing visual guidelines to sustain visual standards.
  • Know individual and store sales targets for every working shift.
  • Engage customers on the selling floor with a focus on customer service.
  • Maintain high energy and professional manner at all times.
  • Solves customer problems and exceeds expectations in store.
  • Services multiple customers using outstanding Customer Service standards.
  • Responsible for name capture and customer relationship and after sales service.
  • Keep inventory organization and integrity in transactions while displaying all current merchandise at all times.
  • Effectively operate a cash register.
  • Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store.
  • Be knowledgeable and familiar with the surrounding businesses/offerings within the facility.
  • Communicate pricing, out of date and inventory issues with management.
  • Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays.
  • Assist with book inventory process (i.e., ordering, receiving, returns).
  • Perform related work as assigned.

Required Qualifications

  • Comply with company dress code.
  • Show passion and pride for The Brand in every area of responsibility.
  • Ability to lift at least 40lbs.
  • Minimum 2 years retail experience (high fashion and electronics accessory experience preferred).

Disclaimer

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and Provincial Laws).

Equal Opportunity Employer

Dufry, Hudson and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, other non-merit factors or any other prohibited grounds of discrimination found in provincial human rights statutes.

Background Checks

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Staffing Agencies

Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.