Operations Manager

4 days ago

Kingston, Ontario, Canada City of Kingston Full time

About the Role

The City of Kingston is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our organization, you will be responsible for providing leadership and direction in the areas of Roads & Sidewalks, Parks & Sports Fields Maintenance, Horticulture & Forestry, Solid Waste, and Waste Diversion.

Key Responsibilities

  • Develop and manage tactical plans, objectives, and metrics that contribute to the Strategy Map, Annual Plan, and Council priorities.
  • Align work of department with the broader goals and objectives of the service area.
  • Analyze complex operational plans, report on findings, make recommendations, and implement change.
  • Plan short-term and long-term operational needs, work assignments, and deployment of staff.
  • Ensure programs exist and are operating effectively to regulatory compliance.

Management and Leadership

  • Manage resource requirement forecasts and allocation, employee reviews, and making decisions for staff recruitment, discipline, etc.
  • Lead, promote, model, and support a culture of health, safety, well-being, and respect.
  • Lead the implementation and acceptance of change within the workplace, including new technology and industry standards.
  • Ensure accountability of all levels of staff.

Financial Management

  • Manage annual budget for Department.
  • Identify issues and reallocate resources as required to ensure the achievement of annual plans and objectives.
  • Provide recommendations into annual equipment needs and replacements, based on service needs.
  • Procure all raw materials and services for operational use and collaborate with departments for capital budget.

Customer Service

  • Implement service practices that meet customers' and the corporation's needs and ensure the customer perspective is a driving force behind decisions and activities.
  • Address internal and external customers in a proactive manner regarding service requests and dispute resolution.
  • Lead, promote, and develop work plans to meet service levels and public safety.
  • Resolve escalated service requests and ensure corporate customer service timelines are met.

Collaboration and Communication

  • Develop and use collaborative relationships to facilitate the accomplishment of goals, with internal departments, external stakeholders, as well as senior management and Council members.
  • Represent department at various City committees.
  • Respond to members of Council and mayor on departmental inquiries, details, and requests.
  • Prepare Council reports.
  • Prepare workplan updates.
  • Investigate, prepare, and represent the City in legal claims defense.

Qualifications and Competencies

  • 3-year diploma in engineering, business management, environmental, parks & recreation, or a related field.
  • 5 years of experience in operational management.
  • 5 years of leadership experience in Public Works preferred.
  • Certifications related to engineering, horticulture, parks & recreation, sports fields, or waste management.
  • Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills and Abilities

  • Hands-on experience in heavy municipal construction and/or municipal maintenance industry an asset.
  • Intermediate computer skills with MS Office and have a strong knowledge of other applicable software such as, financial management programs, AVL/GPS/GIS Systems, asset management software, and Customer Service software.
  • Excellent communication skills with the ability to influence others and negotiate.
  • Ability to work in a politically sensitive environment while demonstrating tact and diplomacy.
  • Strong leadership and team building skills, with the ability to prioritize, mentor, and manage a team.
  • Ability to think strategically and deliver results.
  • Knowledge of related acts and legislation including the Occupational Health & Safety Act, Highway Traffic Act, CSA, related environmental legislation as well as WHMIS training knowledge Resource Recovery and Circular Economy Act Environmental Protection Act.
  • Knowledge of technical specifications - Ontario Provincial Standard Specifications (OPSS) and Ontario Traffic Manuals (OTM).
  • Knowledge of Municipal Act and Ministry of Transportation – CVOR.
  • Must possess and maintain a valid class 'G' driver's license with a satisfactory driver's abstract.
  • Required to obtain and maintain a satisfactory criminal record check.

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