Customer Service Coordinator

19 hours ago


Caledon, Ontario, Canada EnerSys Full time

EnerSys is a global leader in industrial technology, serving the community with mission-critical stored energy solutions.

We are driven by a passion to provide accessible power to help people work and live better.

This position will report to our EnerSys Energy Systems business, which serves diverse markets including telecom, cable broadband, industrial, renewable, and data center.

Our portfolio combines stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for applications such as 5G, broadband, IoT, data center, and solar power.

We have over thirty manufacturing and assembly plants worldwide, servicing over 10,000 customers in more than 100 countries.

Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products.

About the Role

This role coordinates and executes administrative and supportive account, sales, and service activities.

You will handle questions, complaints, and requests from customers within company policies and procedures, supporting the unit in realizing commercial objectives and contributing to customer satisfaction.

Key Responsibilities
  • Enter sales orders policy and warranty in a timely and accurate manner, accurately code and review to eliminate product returns.
  • Assist with pricing service work orders and quoting repairs.
  • Compose and type routine correspondence, organize and maintain file systems, file correspondence and other records.
  • Service Reporting- Log all service calls in service program in a timely manner.
  • Service invoicing.
  • Administer PMA programs/reports.
  • Maintain a safe, orderly, and clean working environment.

The salary range for this role is approximately $49,800 - $59,700 per year, based on location and experience.

This is a full-time position with no travel requirements.

We offer a comprehensive benefits package, including paid holidays, sick time, and vacation time, as well as tuition reimbursement and RRSP employer matching.



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