Sales and Service Coordinator

4 weeks ago

Caledon, Ontario, Canada EnerSys Full time
About EnerSys

EnerSys is a leading industrial technology company that provides mission-critical stored energy solutions to the global community. Our products and services help customers achieve energy efficiency, reliability, and sustainability in their operations.

Job Purpose

We are seeking a highly organized and detail-oriented Sales and Service Coordinator to join our team. As a key member of our sales and service team, you will be responsible for coordinating and executing administrative and supportive account, sales, and service activities.

Key Responsibilities
  • Enter sales orders and policy information in a timely and accurate manner
  • Assist with pricing service work orders and quoting repairs
  • Compose and type routine correspondence, organize and maintain file systems, and file correspondence and other records
  • Service Reporting- Log all service calls in service program in a timely manner
  • Service invoicing
  • Administer PMA programs/reports
  • Maintain a safe, orderly, and clean working environment
  • Check all orders for accuracy prior to entering, to eliminate product returns
  • Track sales orders to ensure they are scheduled and shipped as requested
  • Work with Service and Sales team to assist in customer relations and communicate all problems
  • Receive and dispatch service calls and follow up on any calls
  • Coordinate service parts pickup for service tech and customers
  • Process material returns and monetary credits, warranty and Sales policy orders, and scrap credits
  • Assist with overnight bookings/transportation for out of town Service techs
  • Service Inventory control, and stock reordering
  • Occasionally prepare shipping documents
Requirements
  • High school diploma or GED
  • 2-5 year's industry-related experience; or equivalent combination of technical education and industry experience
  • Customer Service skills and/or experience commensurate with position responsibilities
What We Offer
  • Paid holidays, plus sick time and vacation time
  • Full benefit plan including, extended medical, vision, and dental 100% paid by the company
  • Life Insurance, long-term disability, and a salary continuance plan
  • Tuition reimbursement plan
  • 6% RRSP employer matching program

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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