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Technical Support Analyst- Club
1 month ago
Job Summary
We are seeking an experienced Technical Support Analyst to join our Club Software Support Team. The successful candidate will be responsible for troubleshooting technical issues, providing exceptional customer service, and collaborating with other departments to expedite resolutions.
Key Responsibilities
- Troubleshoot common technical issues, including activations, installs, and printing issues
- Provide Tier 2 support to clients, escalating complex issues to the technical team
- Run SQL scripts to correct various issues and review system logs
- Collaborate with other departments to expedite resolutions and promote a high-quality, professional service-oriented company image
- Assist with testing of club products and participate in after-hours rotation
Requirements
- 2+ years of experience in a technical role, preferably in a technical support role
- Experience in accounting-based applications, preferably in the Private or Public Golf Club Industries, Hotel, or other related Hospitality Industries
- Knowledge and experience with SQL, advanced Excel, and database structure
- Experience with networking and troubleshooting, including Citrix, Terminal services, and Virtual Servers
- Strong communication and soft skills, with the ability to problem-solve and teach others
About Jonas Software
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries.
We are a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.