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Technical Support Specialist
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About GAM Tech
GAM Tech is a leading provider of IT support services, dedicated to delivering exceptional technical expertise to small and medium-sized businesses. Our team of experts is committed to forging strong relationships and ensuring open communication, aligning IT strategies with our clients' business objectives.
We pride ourselves on being a dependable partner for growth, offering solutions that enhance operational efficiency and peace of mind. Our accolades, including recognition by TechnoPlanet, Channel Futures, and Clutch, attest to our leadership in the IT sector. We have also been recognized as a Great Place to work in Canada for 2023.
About the Role
We are seeking a highly skilled Level 2 Support Technician to join our technical support team. As a key member of our team, you will be responsible for handling complex IT challenges with finesse and efficiency. You will bring a solid understanding of IT infrastructure, networks, and systems, coupled with a commitment to delivering top-notch service to our clients.
Key Responsibilities
- Diagnose and resolve intricate technical issues via various channels such as phone, email, or live chat.
- Deploy and configure workstations, execute routine maintenance tasks, and facilitate hardware and software installations as needed.
- Meticulous documentation of client interactions will be crucial, as you'll contribute valuable insights to our knowledge base and assist in refining support processes.
- Staying abreast of emerging technologies and industry trends, you'll continuously enhance your skills, enriching the team with your evolving proficiency.
Requirements
- Degree or relevant qualification and/or professional certifications.
- Capable of managing multiple projects, activities, and tasks simultaneously.
- Motivated self-starter who excels in tackling projects with minimal supervision.
- Strong supplier management and relationship management experience.
- Knowledge and experience of Windows Server technologies such as Active Directory, Group Policy, Windows 2008, 2012, and 2016 servers.
- Knowledge and experience of networking concepts and standard protocols such as LAN/WAN, TCP/IP.
- Knowledge & experience of SCCM.
- Knowledge & experience of Virtualization Technologies such as VMWare.
- Knowledge & experience of Datacenter support.
- Knowledge & experience of backup technologies including tape and disk to disk, in relation to the backup and restore of both physical and virtual servers.
- Experience in managing applications through small changes, patch/hotfix/version upgrade processes, testing, and transition processes.
- Experience providing support and service management to live operational services.
- Knowledge & experience of incident, problem, change, and release processes.
- Knowledge & experience working in a formalized change control environment.
- Familiar with both Apple and PC.
- Cabling and base Audio/Visual troubleshooting capabilities are an asset but not required.
Our Hiring Process
- Apply online here.
- Complete the online personality and aptitude test sent to you to see if you are a fit with our awesome team.
- Complete a video interview to show off your personality and experience.
- Have an interview in person or online with your future boss and our HR leader.
- Have one final interview with our CEO to make sure you like us and we like you.
- Start your dream job.
Additional Comments
We value a diverse and inclusive workplace. Please contact us if you require accommodation during the hiring process, and we can arrange reasonable and appropriate accommodations.
We thank all candidates for their interest; however, only those selected for an interview will be notified. No phone calls or website inquiries, please trust our proven process.
