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Financial Aid Representative

2 months ago


Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time
Job Summary

We are seeking a highly skilled and detail-oriented Financial Aid Representative to join our team at the British Columbia Institute of Technology. As a key member of our Financial Aid department, you will play a critical role in providing exceptional customer service and support to students, ensuring they receive the financial assistance they need to succeed.

Key Responsibilities
  • Front-Line Support: Provide comprehensive support services and assistance to students seeking financial aid and awards, answering inquiries on programs, eligibility, application processes, and application status.
  • Application Processing: Review applications for completeness, process student information, and provide student status verification and confirmations.
  • Customer Service: Handle front-line inquiries related to need-based and merit-based student financial assistance, including student loans, grants, scholarships, bursaries, and other awards.
  • Policy and Procedure Knowledge: Remain current with financial aid and award policies, programs, and support to provide effective customer service.
  • Communication and Liaison: Liaise with internal and external parties on interrelated and integrated processes, dependencies, and information that require coordination between groups on financial aid and award programs.
  • Database Management: Log incoming student inquiries into Financial Aid databases and support maintenance, testing, and amendments to databases as a database user.
  • Reporting and Analysis: Assist with the preparation and distribution of communications and student correspondence, including notification letters and/or invitations, and track financial transactions.
Qualifications
  • Education: Grade 12 plus completion of a 2-year post-secondary diploma in office administration and/or business administration.
  • Experience: Two years general experience plus one year related experience working with student financial assistance programs or customer service experience in a fast-paced complex setting.
  • Software/Computer Application(s) and Expertise: Proficiency using MS Office with experience using Excel spreadsheets, experience using enterprise systems such as Banner and/or Ministry financial aid systems, and ability to navigate the internet and use email efficiently.
  • Communication/Interpersonal Skills: Ability to provide exemplary customer service and support to all internal and external clients, excellent interpersonal skills, ability to communicate effectively with students and individuals from diverse backgrounds and abilities, and ability to work effectively as part of a busy team.
  • Administrative Skills: Ability to pay attention to details, work under pressure and prioritize tasks efficiently and simultaneously, remain organized, think critically to problem solve issues, and compose correspondence with a high attention to detail.