Financial Aid Representative

5 hours ago

Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time

Job Description:


British Columbia Institute of Technology (BCIT) is seeking a highly skilled and experienced Financial Aid Representative to join our team. As a key member of our department, you will play a crucial role in providing exceptional support to students navigating financial aid and award programs.


About the Role:


This is a temporary, full-time position that offers an excellent opportunity for a motivated individual to make a real difference in the lives of students. You will work closely with students, advisors, and internal teams to ensure seamless delivery of financial aid services. Your expertise will be essential in providing accurate information, resolving complex issues, and ensuring compliance with government regulations and BCIT policies.


Responsibilities:



  • Student Support: Provide comprehensive assistance to students on all aspects of financial aid, including need-based and merit-based student assistance, scholarships, bursaries, and other awards.
  • Process Applications: Review applications for completeness, accuracy, and missing documentation. Verify student enrollment status, program details, and eligibility criteria for financial aid.
  • Problem-Solving: Troubleshoot application issues, investigate reasons for delays, and provide effective solutions to students.
  • Communication: Develop and maintain relationships with students, advisors, and internal teams to ensure smooth communication and collaboration.
  • Record-Keeping: Maintain accurate records, track progress, and update databases as needed.

Requirements:


To succeed in this role, you must possess:



  • A Grade 12 plus completion of a 2-year post-secondary diploma in office administration or business administration.
  • Two years of general experience plus one year of related experience working with student financial assistance programs or customer service experience in a fast-paced setting.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in MS Office, particularly Excel spreadsheets, and experience with enterprise systems like Banner and Ministry financial aid systems.
  • Ability to work under pressure, prioritize tasks efficiently, and maintain confidentiality.

Benefits:


As a valued member of our team, you will enjoy:



  • Competitive salary: $62,000 - $72,000 per annum.
  • Minimum 15 days of vacation.
  • Employer-paid extended health and dental plan.
  • Defined benefit pension plan with employer contributions.
  • Flexible hybrid work arrangements.
  • Professional development funds and resources.
  • Access to most BCIT Flexible Learning courses free of charge.
  • Wellness and Employee Assistance programs.
  • Complimentary membership with access to the Fitness Centre, Gymnasium, and more.

About BCIT:


BCIT values diversity, equity, and inclusion. We are committed to fostering a workplace culture that reflects the diversity of our students, employees, and communities. If you require accessibility accommodations during the application process, please contact us so we can best support you.


We acknowledge that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

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