Strategic Product Owner for Buyer Conversion Experience

1 week ago

Toronto, Ontario, Canada eBay Full time
About eBay

We're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in over 190 markets worldwide. We're committed to pushing boundaries and redefining the future of ecommerce.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, company, and planet.

Job Description

We're seeking a highly driven and proactive Experience Owner to join our Conversion Programs team at eBay. As an Experience Owner, you'll be at the forefront of shaping customer experiences through Buyer Pre-Purchase communications. Your mission will be to drive business growth and customer improvements by innovating and enhancing the multi-channel communications portfolio across Email, Push Notifications, and Native Hub Notifications.

You'll contribute towards revenue targets, long-term strategy, roadmap, and end-to-end execution for this multimillion-dollar portfolio. This is a highly cross-functional role where you'll influence and collaborate with stakeholders across eBay.

If you're passionate about building highly contextual experiences in CRM channels and working in an agile manner with engineering, data science, analytics, and design counterparts, come join us.

Responsibilities
  • Identify and size opportunities for portfolio improvements using data to inform forecasted business impact.
  • Prioritize features and improvements based on factors like business value, user needs, effort, etc.
  • Author A/B tests, build hypotheses, design test setup, define KPIs.
  • Execute tests and customer experience improvements.
  • Create PRDs, convey requirements to Engineering teams, and jointly work through execution.
  • Create and maintain project plans, manage dependencies, ensure execution readiness, and continuously find opportunities to improve.
  • Raise and help resolve project blockers, update Jira boards, and supporting documentation.
  • Measure results, assess performance against KPIs, make recommendations for scaling decisions.
  • Continuously gather insights, analyze customer feedback for product improvements, conduct market research and competitor analysis, monitor industry trends for opportunities to innovate.
Requirements
  • 5+ years of strong product/business/consulting/growth marketing experience focused on customer conversion; 2 years of experience in/e-related to ecommerce; marketplace experience (e.g., Uber, Airbnb, LinkedIn) is strongly preferred.
  • Technical Product Management or comparable experience working directly with Engineering teams through Agile methodologies; technical understanding of building products/communications from scratch.
  • Relentless execution and attention to detail - ability to ship quality experiences in a fast-paced and iterative manner; highly organized and process-oriented.
  • Strong product sense - ability to understand consumer needs and find simple and creative ways to solve them.
  • Experience navigating highly complex cross-functional projects end-to-end.
  • Experience developing performance-based emails/notifications in ecommerce.
  • Metrics/data-driven - able to forecast and measure test performance, and monitor health metrics.
  • Built strong relationships across various teams within eBay; active listener and clear communicator.
  • Excellent communication skills, ability to summarize technical conversations or partner requests in a clear and concise manner.
About the Role

This role requires a highly driven individual who can execute and deliver high-quality experiences in a fast-paced environment. You'll have the opportunity to work closely with cross-functional teams and drive business growth through innovative solutions.

The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience. eBay offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

eBay is an equal opportunity employer and welcomes applications from diverse candidates. If you have a need that requires accommodation, please contact us as soon as possible.

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