Hotel Receptionist

2 weeks ago


Revelstoke, Canada Grizz Hotel Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Grizz Hotel.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Manage room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide exceptional customer service by offering information on hotel facilities and services, and addressing guest inquiries and concerns.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt communication.
  • Assist guests with special needs, providing personalized support and care.
  • Contact guests to deliver requested wake-up calls, ensuring timely notifications.
  • Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for our guests.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience an asset, but not required.
  • Ability to work 30 to 40 hours per week.
  • Fluency in English.

We offer a permanent position with a range of benefits, including a dynamic work environment and opportunities for growth and development.


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