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Hotel Receptionist

2 months ago

Revelstoke, Canada Grizz Hotel Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Grizz Hotel.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, exceeding their expectations.
  • Process guests' departures, calculate charges, and receive payments with professionalism.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Answer telephone calls and relay messages, providing exceptional customer service.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Contact guests to deliver requested wake-up calls, demonstrating attention to detail.
  • Perform light housekeeping and cleaning duties, maintaining a clean and welcoming environment.
  • Provide exceptional customer service, addressing guest concerns and resolving issues promptly.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience an asset, but not required.
Benefits:
  • Permanent employment opportunity.
  • English language as the primary language of communication.
  • 30 to 40 hours per week, ensuring a healthy work-life balance.