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Hotel Receptionist

2 months ago


Revelstoke, Canada Grizz Hotel Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Grizz Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
  • Contact guests to deliver requested wake-up calls and ensure timely departures.
  • Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a customer-facing role is an asset.