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Hotel Receptionist

1 month ago


Revelstoke, Canada Grizz Hotel Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Grizz Hotel.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Room Reservations: Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Guest Services: Provide information on hotel facilities and services, ensuring guests have a comfortable and enjoyable stay.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
  • Housekeeping: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment.
  • Customer Service: Provide exceptional customer service, ensuring guests feel valued and supported throughout their stay.
Other Benefits:
  • Permanent Position: This is a permanent position, offering stability and opportunities for growth.
  • English Language: English is the primary language spoken in this role, ensuring effective communication with guests and colleagues.
  • Hours of Work: 30-40 hours per week, providing a healthy work-life balance.