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Receptionist at Grizz Hotel

3 months ago


Revelstoke, Canada Grizz Hotel Full time
Position Overview

The Grizz Hotel is seeking a dedicated Front Desk Clerk to join our team. This role is essential in providing exceptional service to our guests and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Registration: Welcome guests upon arrival and manage room assignments efficiently.
  • Reservation Management: Handle group bookings and individual reservations, including modifications and cancellations.
  • Information Provider: Offer detailed information regarding hotel amenities and services to enhance guest experience.
  • Checkout Procedures: Process guest departures, calculate charges accurately, and manage payment transactions.
  • Inventory Maintenance: Keep track of room availability, reservations, and assignments to ensure optimal occupancy.
  • Communication: Answer phone calls and relay messages promptly to maintain effective communication.
  • Assistance: Provide support to guests with special requirements, ensuring their needs are met.
  • Wake-Up Calls: Contact guests to fulfill wake-up call requests as needed.
  • Housekeeping Support: Perform light cleaning duties to maintain a welcoming environment.
  • Customer Service: Deliver outstanding customer service to enhance guest satisfaction.
Qualifications
  • Education: Completion of secondary (high) school education is required.
  • Experience: Previous experience in a similar role is considered an asset.
Work Environment
  • Employment Type: Permanent position.
  • Language: English is the primary language of communication.
  • Working Hours: Expected to work between 30 to 40 hours per week.
Additional Benefits

We offer a range of benefits to our employees, fostering a supportive and rewarding work environment.