Customer Experience Director

4 weeks ago


London, Ontario, Canada Indigo Books & Music Full time

About the Role:

The Customer Experience Leader will be a key member of the Store's Leadership Team, responsible for leading and executing work that contributes to the Store's operations and customer experience. This role will support the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level.

Key Responsibilities:

  • Lead and execute work that contributes to the Store's operations and customer experience
  • Support the achievement of strategic priorities
  • Ensure budget and cost centre management
  • Contribute to the achievement of the Store's sales plans and long-term desired outcome of profitability and growth

Requirements:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Knowledge of Provincial Health & Safety standards
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

About Indigo:

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.



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