Customer Experience Lead

1 month ago

London, Ontario, Canada Victoria's Secret Full time
Job Summary

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager.

Key Responsibilities
  • Drive and grow top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment.
  • Support operational excellence through maintaining visual standards, payroll management, and merchandise availability.
  • Act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
  • Lead and demonstrate company values within the store.
  • Deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
  • Conduct associate observations and associate coaching.
  • Link results to behaviors and actions to drive top-line sales.
  • Independently manage labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrate and lead company policy and procedures.
Requirements
  • Possess a passion for Victoria's Secret Brand.
  • Demonstrate excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.
Compensation

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.

Minimum Salary: $17.75
Maximum Salary: $22.00

  • Customer Experience Lead

    2 weeks ago

    London, Ontario, Canada Victoria's Secret Full time

    About the RoleA Victoria's Secret & Co Customer Experience Lead is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.ResponsibilitiesDrive and grow top-line sales by selling, leading and directing...

  • Customer Experience Manager

    3 weeks ago

    London, Ontario, Canada Indigo Books & Music Full time

    About This RoleAs a Customer Experience Leader at Indigo Books & Music, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.Key responsibilities include working collaboratively with the Store Leadership team to inspire a customer-centric culture, opening and closing the store, maintaining...

  • Customer Experience Director

    1 month ago

    London, Ontario, Canada Indigo Books & Music Full time

    About the Role:The Customer Experience Leader will be a key member of the Store's Leadership Team, responsible for leading and executing work that contributes to the Store's operations and customer experience. This role will support the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional...

  • Customer Experience Manager

    4 weeks ago

    London, Ontario, Canada Indigo Books & Music Full time

    Job DescriptionThe Customer Experience Leader is a key member of the Store's Leadership Team, responsible for leading and executing work that contributes to the Store's operations and customer experience. This role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level.Key...

  • Restaurant Team Lead

    1 week ago

    London, Ontario, Canada Thakkar Hospitality ON-SW Inc DBA Tim Hortons Restaurant Full time

    Job DescriptionWe are seeking a skilled Restaurant Team Lead to join our team at Thakkar Hospitality ON-SW Inc DBA Tim Hortons Restaurant. This is a permanent, full-time position with a salary of $40,000 - $60,000 per year.About the RoleThe Restaurant Team Lead will be responsible for supervising and coordinating the activities of staff who prepare and...

  • Retail Sales Manager

    4 weeks ago

    London, Ontario, Canada Forest City Surplus Full time

    Retail Sales Manager Job DescriptionForest City Surplus is seeking a highly motivated and experienced Retail Sales Manager to lead our customer experience team. As a key member of our management team, you will be responsible for driving sales growth, managing staff, and ensuring exceptional customer service.Key Responsibilities:Direct and control daily...

  • Customer Experience Leader

    2 weeks ago

    London, Ontario, Canada Indigo Books & Music Full time

    About UsAt Indigo, we're dedicated to creating a welcoming environment for our customers and employees alike. As a leading retailer of books, gifts, and home decor, we're committed to fostering a culture of excellence and inclusivity.Job SummaryWe're seeking an experienced Customer Experience Leader to join our team! This is a unique opportunity to lead and...

  • Retail Sales Manager

    4 weeks ago

    London, Ontario, Canada Forest City Surplus Full time

    Retail Sales Manager Job SummaryForest City Surplus is seeking a skilled Retail Sales Manager to lead our retail operations and drive customer satisfaction. As a key member of our team, you will be responsible for managing daily store operations, supervising staff, and implementing sales strategies to meet business objectives.Key Responsibilities:Direct and...

  • Insurance Customer Experience Specialist

    1 week ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Company OverviewWe are a dynamic insurance team looking for a talented Customer Service Representative to join our winning team. Our goal is to provide exceptional customer experiences and grow our business through value-based conversations.SalaryThe estimated annual salary for this position is $45,000 - $60,000 depending on experience, with opportunities...

  • Customer Experience Specialist

    1 week ago

    London, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Explore a career with TD Securities, where you can grow your skills and expertise in customer experience.About the RoleWe are seeking an experienced Customer Experience Associate to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through every...

  • Customer Experience Manager

    1 month ago

    London, Ontario, Canada beBee Professionals Full time

    beBee Professionals is looking for a Customer Experience Manager to join our team in London. The successful candidate will be responsible for managing client relationships, providing customer service, and ensuring customer satisfaction.The ideal candidate should have excellent communication and interpersonal skills, as well as a strong customer service...

  • Customer Experience Ambassador

    1 week ago

    London, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Experience Associate to join our team. This is an exciting opportunity to contribute to the delivery of exceptional customer experiences and support the growth and success of our organization.

  • Customer Experience Ambassador

    7 days ago

    London, Ontario, Canada BMO Full time

    We are seeking a highly skilled Customer Service Representative to join our team at BMO.About the Role:This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and providing personalized service to our customers. The successful candidate will be responsible for identifying customer needs, providing...

  • Leadership Team Member

    1 week ago

    London, Ontario, Canada Foot Locker Full time

    About Us:Foot Locker is a leading global retailer of athletic footwear and apparel. We are committed to delivering exceptional customer experiences that inspire our customers to perform at their best.Job Overview:We are seeking an experienced Assistant Manager who will lead our team in delivering a world-class customer experience. The ideal candidate will...

  • Customer Experience Associate

    1 month ago

    London, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Experience Associate to join our team at beBee Professionals in London. The ideal candidate will possess a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.The successful candidate will be responsible for:Providing exceptional customer...

  • Customer Experience Specialist

    2 months ago

    London, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative", "p": "At beBee Professionals, we are seeking a skilled Customer Service Representative to provide exceptional service to our customers in London, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and...

  • Customer Experience Specialist

    1 week ago

    London, Ontario, Canada Savers Value Village Full time

    As a Retail Store Associate at Savers / Value Village, you will play a key role in delivering an exceptional customer experience. This includes providing personalized support to customers, assisting with purchases, and maintaining a clean and organized store environment.We are committed to creating a unique and inclusive shopping experience that sets us...

  • Customer Experience Advisor

    1 month ago

    London, Ontario, Canada The Body Shop Full time

    About the RoleWe are seeking a skilled Customer Experience Advisor to join our team of consultants. As a key member of our team, you will provide exceptional customer service, offering advice and guidance to our customers on our wide range of products.Key ResponsibilitiesLearn and understand our products, including their natural ingredients and Community...

  • Customer Experience Ambassador

    2 weeks ago

    London, Ontario, Canada Carter's, Inc Full time

    Seasonal Associate Overview  Carter's, Inc is seeking a motivated and customer-focused Seasonal Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service and supporting the growth of our business.Job Responsibilities:Welcome customers with a warm greeting and provide assistance with...

  • Customer Experience Ambassador

    1 week ago

    London, Ontario, Canada The Body Shop International Limited Full time

    Imagine working for a company that's committed to making the world a better place. The Body Shop International Limited is a pioneering force in the beauty industry, dedicated to empowering people and enriching our planet.About Our CompanyWe're a global leader in ethical beauty, with a rich history of standing up for what we believe in. From our iconic window...