Director of Strategic Operations and Growth

1 month ago

Toronto, Ontario, Canada Company 19 - John Hancock Life Insurance Company (U.S.A.) Full time
Overview

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. Our global headquarters is located in Toronto, Canada, with offices in Asia, Canada, and Europe, operating primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. As of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners serving over 34 million customers. We manage $1.3 trillion (US$1.0 trillion) in assets under administration, including $0.4 trillion (US $0.3 trillion) in total invested assets and $0.3 trillion (US$0.3 trillion) in segregated funds net assets. Our shares trade on various stock exchanges, including those in Toronto, New York, the Philippines, and Hong Kong.

Job Summary

We are seeking an experienced Director of Strategic Operations and Growth to join our team. This role will be responsible for organizing and prioritizing critical issues and information to enable timely and effective decision-making by relevant stakeholders. The ideal candidate will have strong organizational and project management skills, as well as excellent communication skills to articulate complex business problems in simple terms. They will work closely with leadership teams, Strategy, and Communications to effectively cascade internal messages and coordinate CEO/CFO/GM engagements with external stakeholders. This position requires professional designation (MBA, CPA, CA, CGA, CMA, CFA) preferred, with 8+ years of progressively senior experience in financial services.

Responsibilities

The Director of Strategic Operations and Growth will:
  1. Organize and prioritize critical issues and information to enable timely and effective decision-making by relevant stakeholders.
  2. Manage agendas, coordinate pre-read materials, and track action items for leadership team and business review meetings.
  3. Coordinate with Strategy and Communications to effectively cascade internal messages.
  4. Work with appropriate internal partners to coordinate CEO/CFO/GM engagements with external stakeholders.
  5. Manage the goal setting, progress/performance review, and scorecard management process for the GWLT, working closely with Finance and Strategy.
  6. Coordinate agenda and logistics for leadership team offsites, working closely with Strategy.
  7. Identify and drive opportunities to improve processes and procedures and increase leadership team effectiveness and productivity.


Requirements

To be successful in this role, you will need to possess the following qualifications:
  1. Professional designation (MBA, CPA, CA, CGA, CMA, CFA) preferred.
  2. 8+ years of progressively senior experience in financial services.
  3. Strong organizational and project management skills.
  4. Excellent communication skills to articulate complex business problems in simple terms.
  5. Ability to work independently, get to the relevant information, and pierce through silos.
  6. Ability to handle difficult situations and escalate issues in an effective manner.
  7. Politically astute, with strong situational sensitivity and ability to influence.
  8. Exceptional organization and project management skills.
  9. Emotional intelligence, with ability to demonstrate judgment, discretion, and diplomacy.
  10. Ability to see the pain points and bottlenecks the leadership team faces in pushing the organization to change and find ways to mitigate.
  11. Result-oriented with an ability to multi-task, prioritize across multiple initiatives, drive accountability, and develop creative solutions where blueprints may not exist.
  12. Outstanding communication skills with shown ability to articulate complex business problems in simple and impactful words.
  13. Team player, collaborative, self-starter, well-organized, innovative, and high level of initiative.
  14. Ability to lead and motivate professionals informally and formally.


Benefits

As a valued member of our team, you will enjoy a competitive salary range between $86,325 - $155,385 USD, depending on your location. You will also receive a wide array of customizable benefits, including health, dental, mental health, vision, short-term and long-term disability, life, and AD&D insurance coverage, adoption/surrogacy and wellness benefits, employee/family assistance plans, and various retirement savings plans, including pension/401(k) savings plans and a global share ownership plan with employer matching contributions.

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