Hotel Front Desk Associate

4 weeks ago


Leduc, Canada BC. LTD Full time
Job Summary

We are seeking a highly motivated and customer-focused Hotel Receptionist to join our team at BC. LTD. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Process guest arrivals and departures, including checking in and out, and handling room assignments.
  • Manage room reservations, cancellations, and changes, ensuring accurate and up-to-date records.
  • Provide guests with information about local attractions, services, and amenities, enhancing their overall experience.
  • Process guest departures, calculate charges, and handle payments in a timely and efficient manner.
  • Perform various clerical duties, such as faxing, filing, and photocopying, to support the smooth operation of the front desk.
  • Answer phone calls, relay messages, and contact guests to deliver wake-up calls, demonstrating excellent communication skills.
  • Offer exceptional customer service, addressing guest concerns and resolving issues in a professional and courteous manner.
Requirements
  • Secondary (high) school graduation certificate.
  • Availability for shift or on-call work.
  • Willingness to relocate for this position.
  • Permanent work term.
  • English language proficiency.
  • 35 hours per week.


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