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Technical Support Specialist

1 month ago

Toronto, Ontario, Canada Zone Placements Full time

We are seeking a skilled User Support Analyst to join our team at Zone Placements. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, guides, and other resources to research and implement solutions to user problems.
  • Provide training and guidance to users to help them overcome technical difficulties.
  • Collaborate with other technical support analysts to maintain a comprehensive problems and solutions log.
  • Participate in the design and development of new applications and software to improve user experience.
  • Provide support for business systems, networks, and Internet services to ensure seamless operation.
  • Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Perform regular backups and recovery operations for our Web servers.
Requirements:
  • 1 year to less than 2 years of experience in a technical support role.
  • Permanent employment with a 35-hour workweek.
  • Fluency in English as the primary language of communication.