Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at GeologicAI Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.
Key Responsibilities:
- Provide technical support and assistance to users via phone, email, or in-person
- Troubleshoot and resolve technical issues with computer systems, networks, and software
- Collaborate with other technical teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- Participate in the design and implementation of new technical systems and processes
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3-5 years of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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