Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada Hitech Bay Inc Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Hitech Bay Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and ensuring that our customers have a positive experience with our products and services.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware and software
  • Install, configure, and maintain computer systems and software
  • Provide training and guidance to customers on the use of our products and services
  • Collaborate with other teams to resolve complex technical issues

Requirements:

  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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