Slot Floor Supervisor
3 weeks ago
Job Summary
The Slot Supervisor is a key member of the PURE Canadian Gaming team, responsible for delivering exceptional guest experiences on the gaming floor. This role requires a strong focus on customer relations, leadership, and operational excellence.
Key Responsibilities
- Develop and maintain strong relationships with guests, ensuring a positive and engaging experience.
- Lead and mentor Slot Attendants, providing coaching and guidance to ensure excellent service delivery.
- Monitor and report risk and safety concerns, ensuring a safe environment for guests and staff.
- Collaborate with Casino Hosts and PURE Rewards to promote guest loyalty and retention.
- Ensure all slot operations are in compliance with AGLC Terms and Conditions.
Requirements
- High school diploma or equivalent.
- Intermediate skills in Microsoft Office (Word, Excel, Outlook).
- Strong communication and conflict-resolution skills, with the ability to work effectively in a fast-paced environment.
Work Conditions
- Prolonged standing, walking, and repetitive movement.
- Concentration required for handling files and reports, developing correspondence, and investigating variances.
- Active listening required to assist with guest and employee issues.
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