Slot Floor Leader

4 weeks ago


Edmonton, Alberta, Canada PURE Canadian Gaming Full time

Job Summary

The Slot Supervisor is a key member of the PURE Canadian Gaming team, responsible for delivering exceptional guest experiences on the gaming floor. This role requires a strong leader who can develop and maintain positive relationships with guests, while promoting a fun and exciting atmosphere.

Key Responsibilities

  • Ensure all slot operations are in compliance with AGLC Terms and Conditions
  • Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
  • Actively engage guests throughout the gaming floor and encourage them to sign up for a PURE Rewards Card
  • Deal directly with guest incidents as they occur
  • Relay any associate-related concerns to the Slot Manager
  • Adhere to all scheduled shifts
  • Observe performance of Slot Attendants and execute coaching and mentoring
  • Provide communication to Slot Manager to improve efficiencies
  • Coordinate break schedule based on staffing levels
  • Provide communication through electronic shift report of daily events
  • Answer questions relating to all casino gaming and non-gaming amenities
  • Monitor for flags of problem gambling, and refer to senior management as required
  • Identify and report to the Slot manager on service delivery opportunities and shortfalls
  • Maintain a AGLC gaming workers license

Requirements

  • Completion of a Grade XII High School diploma or G.E.D. equivalent
  • Intermediate skills in using Microsoft Office (Word, Excel and Outlook)
  • The incumbent must have strong communication and conflict-resolution skills and be comfortable with public speaking

Work Conditions

  • Prolonged standing, walking and in addition to repetitive movement from computer input. Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes
  • Concentration is required for handling files and reports, developing correspondence, and investigating variances
  • Active listening is required to assist with guest and employee issues

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