Slot Floor Leader
4 weeks ago
Job Summary
The Slot Supervisor is a key member of the PURE Canadian Gaming team, responsible for delivering exceptional guest experiences on the gaming floor. This role requires a strong leader who can develop and maintain positive relationships with guests, while promoting a fun and exciting atmosphere.
Key Responsibilities
- Ensure all slot operations are in compliance with AGLC Terms and Conditions
- Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
- Actively engage guests throughout the gaming floor and encourage them to sign up for a PURE Rewards Card
- Deal directly with guest incidents as they occur
- Relay any associate-related concerns to the Slot Manager
- Adhere to all scheduled shifts
- Observe performance of Slot Attendants and execute coaching and mentoring
- Provide communication to Slot Manager to improve efficiencies
- Coordinate break schedule based on staffing levels
- Provide communication through electronic shift report of daily events
- Answer questions relating to all casino gaming and non-gaming amenities
- Monitor for flags of problem gambling, and refer to senior management as required
- Identify and report to the Slot manager on service delivery opportunities and shortfalls
- Maintain a AGLC gaming workers license
Requirements
- Completion of a Grade XII High School diploma or G.E.D. equivalent
- Intermediate skills in using Microsoft Office (Word, Excel and Outlook)
- The incumbent must have strong communication and conflict-resolution skills and be comfortable with public speaking
Work Conditions
- Prolonged standing, walking and in addition to repetitive movement from computer input. Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes
- Concentration is required for handling files and reports, developing correspondence, and investigating variances
- Active listening is required to assist with guest and employee issues
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