Slot Floor Manager

4 weeks ago

Edmonton, Alberta, Canada PURE Canadian Gaming Full time
Job Title: Slot Supervisor

Job Summary:

The Slot Supervisor is a key member of our team, responsible for ensuring a positive and engaging experience for our guests on the gaming floor. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Develop and maintain strong relationships with guests to ensure a high level of customer satisfaction
  • Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
  • Ensure all slot operations are in compliance with AGLC Terms and Conditions
  • Provide coaching and mentoring to Slot Attendants to improve their performance and customer service skills
  • Actively engage guests throughout the gaming floor and encourage them to sign up for a PURE Rewards Card
  • Interact with guests and provide them with information regarding the Casino, and promotional events
  • Deal directly with guest incidents as they occur
  • Relay any associate-related concerns to the Slot Manager
  • Adhere to all scheduled shifts
  • Perform other duties as assigned

Requirements:

  • Completion of a Grade XII High School diploma or G.E.D. equivalent
  • Intermediate skills in using Microsoft Office (Word, Excel and Outlook)
  • Strong communication and conflict-resolution skills, and be comfortable with public speaking

Work Conditions:

  • Prolonged standing, walking and in addition to repetitive movement from computer input. Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes
  • Concentration is required for handling files and reports, developing correspondence, and investigating variances
  • Active listening is required to assist with guest and employee issues

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