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Business Systems Analyst

2 months ago

Vaughan, Ontario, Canada Mircom Group of Companies Full time
Lead Business Analyst (D365) Job Description

Mircom Group of Companies is seeking a highly skilled Lead Business Analyst to play a pivotal role in understanding and translating business needs into functional requirements for our Dynamics 365 systems.

Key Responsibilities:
  • Collaborate with business stakeholders to gather, analyze, and document business requirements, translating them into functional specifications for Dynamics 365 solutions.
  • Provide functional support and guidance on Dynamics 365 (CRM/F&O) and configure D365 modules as needed to align with business processes.
  • Analyze existing business processes and workflows, identifying opportunities for process improvements and efficiency gains through the use of D365.
  • Design and recommend solutions within D365 to address business needs, ensuring proposed solutions are scalable, maintainable, and aligned with best practices.
  • Develop training materials and conduct training sessions for end-users, providing ongoing support and troubleshooting for D365-related issues.
  • Assist in the planning and execution of D365 implementation projects, working with project managers to ensure timely delivery of solutions.
  • Coordinate and conduct testing of D365 solutions to ensure they meet defined requirements and quality standards, facilitating user acceptance testing (UAT).
  • Maintain comprehensive documentation of business requirements, solution designs, and process workflows, ensuring documentation is updated and accessible.
Requirements & Skills:
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals or CBAP) are a plus.
  • Proven experience as a Business Analyst, with at least 2 years of hands-on experience with Microsoft Dynamics 365 (CRM/ERP).
  • Proven analytical skills with strong ability to analyze data, recognize patterns, and solve problems.
  • Strong Critical Thinking skills to evaluate information and arguments, making reasoned judgments.
  • Fanatical attention to detail with precision in carrying out tasks and spotting errors or inconsistencies.
  • Strong interpersonal skills - verbal and written.
  • Highly motivated and ability to work independently.
  • Strong team player.
What Mircom Offers:
  • A great working environment with opportunity for career advancement.
  • Competitive salary.
  • Group Insurance benefits.
  • Company RRSP program.