Technical Support Specialist

3 weeks ago

Toronto, Ontario, Canada Hitech Bay Inc Full time
Job Title: Technical Support Specialist

Hitech Bay Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer hardware and software.

Key Responsibilities:
  • Respond to user inquiries and provide solutions to technical issues
  • Consult technical manuals and documents to research and implement solutions
  • Provide training and advice to users in response to identified difficulties
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service and manage incidents
Requirements:
  • 1 to 2 years of experience in a technical support role
  • Strong knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Manual dexterity and attention to detail
  • Ability to multitask and prioritize tasks
Work Environment:

Hitech Bay Inc is a dynamic and fast-paced environment. As a Technical Support Specialist, you will be working in a computer hardware or software retailer/wholesaler setting.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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